We strongly fulfill our contractual obligations and consider possible claims caused by the improper delivery of our products by transporting companies. A video recording was organized at our storage facilities, allowing us to monitor the loading process quality and facilitate the after-sale service including requests to file the claims.
Flour and bran are transported in 20 or 40 ft sea containers. Before the loading commence, container are being inspected on intactness, tightness, cleanliness and extraneous odors absence. When its suitability for loading is confirmed, the internal walls and floor are lined with cardboard paper, and a desiccant is placed inside to avoid condensation. That is essential for an intact and safe goods delivery and prevents the damage while transporting.